Please read these Terms and Conditions carefully and all other relevant information before booking.
Payments
All bookings are made subject to availability and only become firm when the deposit is accepted by the owner. The person booking (Party Leader) must be at least 18 years of age and have the requisite legal capability and authority to enter into a contract at the time of booking. Bookings cannot be accepted from parties of young people less than 18 years of age.
A 25% deposit must be made at the time of booking or within 7 days of making the booking. The booking will be held for that period only and if payment is not received by the time above the booking will be deemed to have lapsed. Bookings are considered provisional until the required deposit is paid,
The remaining balance should be paid 6 weeks before the start of your holiday. Please also note that any non-payment of the balance of your accommodation cost, shall be construed as a cancellation of the contract
Insurance
You are advised to take out adequate travel insurance for your booking. Such insurance as a minimum, must cover your losses sustained as a result of cancellation, medical issues, and repatriation in the event of death, accident or illness. Your travel insurance should also include cover against any COVID-19 issues or incidents which may affect your booking. If you choose to book without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available.
Your obligations to the Owner
In entering into an agreement with the Owner for hire of the property, you agree to the following:
a) To pay the Owner before departure for any breakages, losses or damage caused by you to the property or its facilities.
b) To take all reasonable and proper care of the property and leave it in a clean and tidy condition at the end of your holiday. You will be responsible for any additional cleaning costs.
c) To inform the Owner of any problems with the facilities or services as soon as they become apparent.
d) To permit the Owner reasonable access to the property to carry out urgent maintenance.
e) Not to sublet or share the property except with the persons included at the booking or subsequently included by agreement. The maximum number of persons allowed at the property is clearly stated and must not be exceeded. The Owner reserves the right to terminate hire without notice and without refund where this condition is breached.
f) Not to do or omit to do something which may be or become a nuisance to neighbouring holiday accommodation or properties.
Cancellation and Refunds
If you wish to cancel your booking you should advise the Owner as soon as reasonably practicable by telephone and follow this with confirmation in writing (or in the medium required by the owner). The day of receipt of the written confirmation is the day that is deemed as the date of cancellation.
The Owner may (but without any obligation to you) attempt to obtain a replacement letting for you if one is available. If a replacement letting is obtained for your booked full stay the Owner may refund you any monies paid above the deposit less any handling charge.
If the Owner is unable to obtain a replacement letting the Owner is entitled to retain the deposit and all other sums detailed in their booking conditions as cancellation charges. You are advised to obtain travel insurance to cover any unforeseen circumstances
The Owner does not expect to have to make any changes to your booking, but sometimes problems occur and bookings have to be changed or cancelled or errors corrected. The Owner reserves the right to do so. If this does happen it is the duty of the Owner to contact the Party Leader (by telephone where possible for major changes and by post or email for minor changes) as soon as is reasonably practicable. The Owner should inform you of the situation and should refund payments already made where the Owner has cancelled other than for reasons attributable to you.
Health and Safety
The Owner makes every reasonable effort to indicate possible safety hazards in the property description. It is however your responsibility to inspect the property and grounds immediately upon arrival and note any possible hazards.
You must upon arrival check the layout of the property so that you have a planned route to exit the property as easily as possible in the event of an emergency e.g. fire etc and have read the Fire Action Notice located in the property.
Most properties are located in the countryside which can hold its own hazards such as barbed wire in fencing and animals in fields.
Complaints
Hopefully there will be no reason to complain!
As the property is in the country-side please note that regular country smells and noises will not be classed as cause for complaint!
If you do have cause for complaint remedial action should be taken as soon as possible.
If you do have a cause for complaint regarding the property or the actions of the owner, please inform the owner as soon as you are able. As soon as a problem arises it is essential that you contact the owner. Hopefully discussion with the owner whilst you are at the property should enable the problems to be resolved straight away.
If the problem is not resolved or you remain unhappy with the response you must rely on any statutory rights you have directly against the Owner. Any formal complaint in writing must to be sent to the Owner within 7 days of the end of your rental period.